We understand that sometimes plans change and unexpected circumstances arise. To ensure we can provide appointments to all of our clients and make the best use of our therapists’ time, we operate the following cancellation and late arrival policy.
Cancellation Policy
We require a minimum of 24 hours’ notice if you need to cancel or rearrange your appointment.
- Cancellations made more than 24 hours before the appointment can be rearranged without charge, subject to availability.
- Cancellations made within 24 hours of the appointment, or failure to attend an appointment, will incur the full session fee.
- Where the appointment has been paid for in advance, the session payment will be retained.
- Where the appointment has not been paid for in advance, an invoice for the full session fee will be issued.
- We appreciate that genuine emergencies can occur. Any exceptions to this policy will be considered at the clinic’s discretion.
Late Arrival Policy
We ask that clients arrive on time for their scheduled appointment.
If you arrive late, your appointment will still finish at the originally scheduled time. This means that your treatment time may be shortened to accommodate the next appointment.
If you arrive significantly late, such that the appointment can no longer reasonably take place, the appointment may be treated as a non-attendance and the full session fee will be charged.
We appreciate your understanding and cooperation. These policies help us to keep appointments running smoothly and ensure that we can provide the best possible service to all of our clients.